FREE SHIPPING on all US Orders of $75 or more! Enter code FREESHIP in the checkout.

Customer Service


Lisa Perro Tue, Jul 12, 2016 at 2:33 PM To:

I just received my first order of glass and hematite pearls from you. The quality and color are fabulous and are exactly what I have been looking for!

I look forward to continued business with you.

Best Regards,

Renee L. Per


Thu, Sep 19, 2013 at 12:28 PM subject: Thank you !

Mike & Cheryl Hello !

Just wanted to thank you so much for fulfilling my order ! I cannot believe how quickly I received it ! I am very happy with the strands you selected for me. They are beautiful. I usually stock up on things at the L.A. County and Ventura County shows, and Santa Monica, but in between the shows when I find I am needing more things, which I usually do, it is nice to have a great connection with you ! Thank you again, and I look forward to placing more orders with you.

It has been a pleasure doing business with Kaleidoscope Crafts & Jewelry !

Thanks again and have a great day - Cheryl


Sep 16, 2013 at 2:41 PM
Maureen Vreeland wrote:

Good afternoon! Just wanted to tell you how happy I am with the fire agate beads I purchased from you. They are really beautiful and your service was excellent.

Thanks so much! Maureen Vreeland


Julia Richards Wed, May 6, 2015 at 12:42 PM Re: order yhst-2973766085910-11552 from Kaleidoscope Crafts yahoo.co.uk

Thank you for my order received today via your usual efficient service. Thank you also for my free gift of faceted square beads. They will look lovely made into a bracelet.

Julia



Contact Information

Mailing Address:
Kaleidoscope Crafts & Jewelry

Ridge Manor, FL 33593

(517)990-5927 FAX (352)-608-4109
Email: kaleidoscopecrafts@gmail.com


Customer Service Hours Monday-Friday 9:00 - 4:00 Eastern Standard Time. Closed Thursdays.
Method Of Payment

Just choose your payment method in the payment box.
We accept Visa, Mastercard, Discover, American Express & Paypal payments.


Checks and money orders are fine. Place the order using the payment choice of money order. Please wait for a new invoice total in a email from us with the correct shipping charges. This way you can avoid sending in the wrong payment amount. The new total invoice will be the second emailed invoice received not the first invoice with the estimated shipping charges. This way you will avoid shipping delays this way your money order or check will have the correct amount. When sending payment by mail. Please include your email invoice with your payment.

MINIMUM ORDERS ARE $9.99.

When using the promotional code you must put the code into the correct promotional box to be able to qualify for the discounts.

State tax will be charged for sales in the state of Florida unless you have a valid tax ID on file with us. Fax to us an up to date copy of your tax ID to (352) 608 4109.


Return Policy

You must notify us before returning any items.
All returns must have a RA number On package.
Please return all items with in 10 days of purchase.
Return the items in their original packaging with a copy of the invoice.
Please return items in a padded mailed for safe return and we suggest you insure the package.
We are not responsible for product returns that are damaged or lost in the mail. We will not give credit for these items. Please make notice of missing or damage packages within 10 days of shipping date.

Please return them to:
Kaleidoscope Crafts & Jewelry

Ridge Manor, Florida 33593 USA

Returning incorrect or defective items. Once we receive the item back and determine that it is incorrect or defective we will ship you another item or refund your purchase price.

Refunds on plated items will not be honored if you return them used. Wearing plated jewelry, wire and beads in corrosive chemicals that destroy the finish such as pools, hot tubs and working environments that have cleaners and solvents that damage finishes will be not be eligible for a refunded or exchange.

No refunds are available on:
Clearance items.
Special orders.
Broken strands.
Unsealed packs or altered items like unspooled wire or cord.

We may charge a restocking fee on any returned item.
Handling & Shipping costs are non-refundable.

There is $35.00 fee on all returned checks or credit card charge backs.

Pre made items (bracelets or necklaces) please return with in 14 days. We cannot warranty bracelets or necklaces after that time. Send back the item with the receipt so we know the date of purchase. We can send a replacement or refund once we receive the item back. You will need to pay for the return postage on any replaced item.
Wholesale

We have new wholesale pricing. If you are a high volume buyer of magnetic beads in high power, pearlized, or colors. You can receive quantity wholesale discounts.

We have different levels of wholesale purchases. To receive the wholesale pricing you can buy 5 or more strands and save.
When you purchase 10 strands you will receive the lowest available wholesale prices. This is available only on quantity of item purchased not on a mix and match basis.


Minimum Order Are $9.99
Shipping Information

Most orders placed by 12:00 EST will be shipped the same day except weekends & holidays! Orders placed after 12:00 EST will be shipped the next business day. We are closed on Thursdays all order will ship next day Friday.

During checkout everyone is charged a basic rate for shipping. We have to charge this temporary charge because of Paypal checkout payment authorizations. Paypal checkout only authorizes enough funds for the purchases so we have to add $7.99 to the checkout to cover the shipping charges only if needed. You are not charged out until we make changes to the invoice. This is so we can adjust the invoice for actual shipping charges or out of stock items. We ship by weight of package then manually adjust shipping costs to the lowest charges available for your shipping choice.
First class mail is not guaranteed or trackable.
Below is a chart of shipping cost to help give you an idea of shipping costs.

When using the promotional code you must put the code into the correct promotional box to be able to qualify for the discounts.

Package Refusal
If a package is refused after shipment you will be responsible for the original delivery charges and will be charged to ship the package back.

Lost Packages
If a package gets lost during shipment we have to wait a reasonable time to see if the package is returned to us. Once this time has passed we will need a written letter from you stating that the package was not received so we can be reimbursed by our insurance company. If we do not receive the this letter we will charge you for the replacement shipment. First Class Mail is not guaranteed or trackable





Domestic Shipping Methods
Shipping Method Estimated
Delivery Time
Cost Notes
USA Standard Mail 3-10 business days Starting @ $2.32-$4.12 First class rates up to 13 Oz
USA Priority Mail 3-4 business days $6.99-$14.99 Priority rates start at 13 OZ
USA Express Mail USA Only 2-4 business days $39.00-$55.00 This shipping method is guaranteed
USA Fedex (Continental US) 2-7 business days $7.99-$19.99 There is NO Saturday or Sunday delivery
USA Fedex 3-Day Saver (Continental US) 3 business days $9.99-$16.99 There is NO Saturday or Sunday delivery
USA Fedex 2 Day (Continental US) 2 business days $35.00 There is NO Saturday or Sunday delivery
USA Fedex Over Night(Continental US) 1 business day, typically by 4:30pm $49.00-$59.00 There is NO Saturday or Sunday delivery
Canadian Shipping Methods
Shipping Method Estimated
Delivery Time
Cost Notes
Canada First Class Mail Airmail Post 5-9 business days By weight of package $5.99-$16.99 This shipping method is not trackable
Canada Priority Mail 6-10 Days 5-8 business days $13.99-$35.00 Flat rate box $35.00
Canada Express Mail 4-6 business days $26.00-$85.00 Canada Express orders shipped by weight of package price vary
International Fedex Express 3-6 business days Actual charges added when shipped Range $55.00 to $80.00 depends on weight of package. Please Contact Us if you would like to know the actual shipping charge before we ship.
International Shipping Methods
Shipping Method Estimated
Delivery Time
Cost Notes
International Airmail Post NO LONGER AVAILABLE NO LONGER AVAILABLE International Airmail Post are not trackable once they leave the US
International Priority Mail 1-3 weeks (depending on the destination and customs) $16.95-$49.00 This shipping method is not trackable
International Express Mail 8-12 business days $75.00-$85.00 International Express orders are not trackable once they leave the US
International Fedex or DHL Express 3-6 business days Actual charges added when shipped Please Contact Us if you would like to know the actual shipping charge before we ship.